Refund Policy

  • Sex dolls are sex toys and are not returnable for any other reasons except you receive a product that is defective.
  • We perform a strict quality check on your doll before we give her approval to come to you. Therefore, it’s unlikely any damage or defects occur on your dolls. However, in the event, if you receive a defective product. We will provide all the necessary kits to help you fix the issue and make compensation. If the damage is severe, such as the head is broken, please let us know. We may arrange to ship a new item to you, depending on the situation.
  • Your doll can be exchanged in new condition. If she has sustained damages that are deemed questionable and suspected to have been user inflicted, please understand we’re not responsible for that.

Order Cancellation

  • We will begin the production after confirm with you the details or 6 hours after you place the order. You can cancel the order within the time. However, your order cannot be canceled after 6 hours since it is a customized product and we cannot sell it to anyone else. We do have made some considerations for such circumstance, list as below if you do want to cancel it during the production. (We do not earn any profits on the cancellation fees):
  • Due to whatever reason, 15% of the total order amount will be charged as handling fee if you cancel it after 6 hours you order it because the doll is already in the production process.
  • Due to whatever reason, 25% of the total order amount will be charged as handling fee and restocking fee if you cancel the order after 24 hours you order it.
  • Once it’s shipped, the order cannot be canceled or returned.
  • All refunds will be issued via the original method of payment.